Exam questions to IS 244.B Developing and Managing Volunteers. You may be interested in our FEMA IS 244 Answer Key.
_____________________ is an excellent source for volunteers with a variety of skills.
A. Local high schools
B. The local newspaper
C. CitizenCorps
D. Business directories
One way to restrict volunteer access from sensitive areas is to:
A. Require volunteers to stay at the VRC until transported to their work areas.
B. Make restrictions clear during the volunteer orientation.
C. Issue unique identification to those having access.
D. Tell volunteers that being in an area without proper authorization will be cause for arrest.
The document that plays a large role in recruitment, selection, assignment, and supervision of volunteers is the:
A. Jurisdiction’s Emergency Operations Plan.
B. Volunteer program standard operating procedure.
C. Spontaneous volunteer and donations management annex.
D. Volunteer job description.
Because time is of the essence, volunteers should be interviewed:
A. In small groups.
B. By job type.
C. At 10-minute intervals.
D. Every week with as many persons who have volunteered.
Because they fill a critical role in volunteer management, a VRC should be activated whenever the Emergency Operations Center is activated.
A. TRUE
B. FALSE
One type of job that should be filled with paid staff rather than volunteers is:
A. Utility restoration.
B. Volunteer Center receptionist.
C. Household debris removal.
D. Food preparation for shelter residents.
While reviewing job applications, you notice that one candidate who looks qualified did not sign the consent form. What should you do?
A. Check the candidate’s references and backgrounds without a signed release.
B. Get the candidate’s written authorization during the interview.
C. Call the candidate to get verbal consent.
D. Continue with the placement process without checking references or background.
A volunteer has been working at a very physical job for 10 hours. At the end of his shift, he said he was fine and continued working. You should:
A. Assign a second volunteer to help him.
B. Allow him to continue working until he indicates fatigue.
C. Require him to break for fluids, then let him continue.
D. Make the volunteer leave the worksite for a complete rest period.
Volunteer position descriptions are developed to:
A. Document skill, knowledge, and other requirements for each volunteer job.
B. Limit recruitment of unskilled volunteers.
C. Provide the media with content for volunteer recruitment.
D. Build a database of potential volunteers.
Volunteerism is a relatively new concept in the United States, beginning during the Great Depression of the 1930s.
A. TRUE
B. FALSE
You are the Volunteer Program Coordinator for your county’s farm agency. You have a need for volunteer veterinarians that specialize in large animal medicine that you can call on to help with livestock in an emergency. Of the choices below, which is the most likely to have the greatest success at recruiting veterinarians with the experience you need?
A. Farmers who use the veterinarians’ services
B. Public bulletin boards in large stores
C. A national veterinarian journal
D. The local veterinarians’ network
A jurisdiction’s volunteer program policy should hinge on:
A. An overall strategy for engaging volunteers.
B. Protecting the jurisdiction from litigation.
C. The Chief Elected Official’s opinion.
D. A need to placate paid staff.
Because voluntary organizations are experienced in managing volunteer programs, they should accept responsibility for volunteer management, whenever possible.
A. TRUE
B. FALSE
Initial implementation of the volunteer program policy should take place:
A. Immediately following incident occurrence.
B. Before an incident by exercising the viability of the policy.
C. As soon as a warning is issued that an incident will occur.
D. Throughout response and recovery.
Recruitment messages should always be disseminated using news media.
A. TRUE
B. FALSE
One topic that is unlawful to ask about during an interview is:
A. Special physical considerations that might affect job performance.
B. Childcare arrangements.
C. Availability for work.
D. Job preference.
Because jurisdictions/agencies will rely on the public for volunteers, they should be consulted before any stakeholder meetings take place.
A. TRUE
B. FALSE
Following a tornado, fraternity brothers from a local college decide to help with debris removal. The fraternity had not volunteered before but determined that the tornado response offered a good opportunity for them. These volunteers are:
A. Affiliated
B. Unaffiliated
The jurisdiction’s or organization’s legal counsel should always be consulted about volunteer program policy before implementation.
A. TRUE
B. FALSE
The first step in developing a volunteer program is to:
A. Analyze agency and program needs.
B. Develop job descriptions.
C. Recruit volunteers.
D. Write an annex to the Emergency Operations Plan.