FEMA IS 029.A Public Information Officer Awareness Answer Key

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The study guide to IS 029.A Public Information Officer Awareness. PIOs in public safety and emergency management organizations are responsible for ensuring that the affected public receives accurate and timely information during an emergency. Armed with good information, people can make better decisions that contribute to the overall response goal of saving lives and protecting property. Contains correct FEMA IS 29.A answers and course notes. You may be interested in our FEMA IS 42 Answers Guide.

Course Date


Course Overview
The Public Information Officer Awareness Course (IS0029) is designed to familiarize participants with the concepts underlying the PIO role. This course can provide a basic understanding of the PIO function for those new to the position. Additionally, it can provide those in executive level roles the necessary knowledge of PIO roles and responsibilities during an emergency.

Course Objectives:
At the end of this course, participants will be able to:

    • Define emergency public information and the importance of being proactive. (Unit 1)
    • Describe the role and functions of the PIO. (Unit 2)
    • Describe the types of written products used in public information activities. (Unit 3)
    • Recall preparation techniques that contribute to a successful media interview. (Unit 3)
    • List the steps of the 8-Step Model for Strategic Communications. (Unit 4)
    • Given a scenario, apply the 8-Step Model to a public awareness campaign. (Unit 4)
    • Apply public information techniques to a 5% scenario. (Unit 5)

Primary Audience
This course is designed for new or less experienced state, local, tribal and territorial PIOs or those who have this role as a secondary function.


The participant will benefit from participating in entry-level incident command system training prior to taking this course.

From IS-29.A: Public Information Officer Awareness Official Course


Under the ICS, the PIO works for:
A. The Operations Section Chief
B. The highest-ranking State official
C. His/her regular boss
D. The Incident Commander

A theme that begins in this course and is carried throughout the Public Information Training Series, the “95/5” concept
A. takes its origin from two sources: management consultant D. Edward Deming and Italian economist Vilfredo Pareto.
B. describes a writing technique applied to social media content.
C. is presented as a bad example of pubic information management.
D. is a management concept unique to public information management.

PIOs should
A. seek media release approval from the Communication Unit Leader.
B. report to the Finance/Admin Section Chief when arriving at an incident.
C. request additional assistance through the National Public Information Support Network.
D. compile a go kit to allow for lengthy deployments to a long-term incident.

The National Incident Management System (NIMS) is:
A. Another name for the National Response Framework
B. Emergency management guidance for public- and private-sector organizations
C. A database of Federal-level emergency incidents
D. A Federal structure designed for large-scale, multijurisdictional incidents

Using acronyms in news releases may:
A. Be a barrier to communication
B. Make it less likely that your release will be cut
C. Impress people in the target audience
D. Demonstrate that you are ” in the know

For all FEMA IS 29.A answers, download the guide!