FEMA IS 144: Telecommunicators Emergency Response Taskforce (TERT) Basic Course


The study guide that contains course notes to IS 144 Telecommunicators Emergency Response Taskforce (TERT) Basic Course, and the FEMA IS 144 Answers. Before taking this course you should have already taken IS 100 and Is 700. Try out our ICS 100.C Introductoin guide or the guide with IS 700.B Answers Download now to pass the final examination!

Course Overview

This online course is intent on providing guidance to 9-1-1 operators, call takers and dispatchers on what to expect when being deployed to a disaster site.

Course Objectives:

Prepare 9-1-1 operators, call takers and dispatchers on what to expect when they are deployed to an impacted area.

  • Recognize the importance of adequate preparation in deploying to a disaster area.
  • Mentally prepare for deployment to a disaster area.
  • Physically prepare for deployment to a disaster area.
  • Describe the role of interpersonal communication in a disaster area.
  • Prepare to work as a telecommunicator in a disaster area.


If the participant is intent on being deployed as a result of successfully completing this course, they will need to send a copy of their IS-144 TERT Basic Course completion certificate to their State TERT Coordinator. This will place the participant in the National TERT Database, a necessary step in being eligible for deployment to an impacted area.

Primary Audience

Nation’s 9-1-1 operators, call takers and dispatchers


IS-100 and IS-700

It will be helpful for participants to be familiar with the Homeland Security Exercise and Evaluation Program (HSEEP).

From IS 144: Telecommunicators Emergency Response Taskforce (TERT) Basic Course


FEMA IS 144 Example Questions & Answers

Which of the following communication types best describes an individual that expresses his or her thoughts, feelings, and impressions in a direct and inappropriate manner, while violating the rights and respect of others?
A. Aggressive
B. Submissive
C. Insistent
D. Assertive

Which of the following is NOT a sign or symptom of stress when working in a disaster area?
A. Forgetfulness
B. Inability to concentrate
C. Irritability
D. Self-resentment

Which of the following characteristics best describes a telecommunicator that is an active and effective listener?
A. Paraphrases and uses feedback.
B. Formulates an instant response.
C. Frequently corrects the speaker.
D. Over-exaggerates emotions and nonverbal communications.

During each deployment, the TERT team leader is responsible for which of the following response components?
A. Providing all hygiene-related/personal care items to each team member.
B. Handling all currency transactions for each team member.
C. Handling all deployment documentation requirements for each team member.
D. Assessing each team members’ mental and physical abilities prior to deployment.

 Which of the following conditions may result from deploying or entering a disaster area without authorization?
A. You will have an easier time accessing communication centers.
B. You will be automatically eligible for workman’s compensation.
C. You will likely be arrested for trespassing.
D. You will unnecessarily complicate a response effort.

When a disaster strikes and a Public Safety Answering Point (PSAP) determines outside assistance is necessary, the PSAP will identify the specific needs and make a formal request through which of the following channels?
A. Federal and national channels
B. Local and State channels
C. Local and federal channels
D. State and Federal channels

Which of the following factors does NOT impact the working conditions in a disaster area?
A. Length of time that has passed since the disaster.
B. Type of disaster.
C. Magnitude of the emergency response effort.
D. A State TERT organization’s deployment process.

Which of the following items are you required to pack for deployment?
A. Credit/ATM Cards
B. Two forms of identification
C. Walkie Talkies
D. Games and puzzles (for down time)

Which of the following barriers is NOT a fundamental characteristic of working in a medium to large-scale disaster area?
A. Chain-of-command conflicts
B. Sleeping conditions
C. Mass casualty incidents
D. High stress calls

An emergency kit requires how many gallons of water per day for each person?
A. 1 ‘ gallons
B. ‘ gallon
C. 2 gallons
D. 1 gallon


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